Cancellation and Refund Policy
Outseen sells a time-bound digital sponsored-placement service. There are no physical goods to return.
- Effective
- 22 August 2026
- Operator
- Outseen
1. Before placement begins
You may request cancellation before payment is confirmed and the sponsored placement becomes active. No fee is due for an unpaid order. If a captured payment cannot be matched to an eligible project or admitted to the board, Outseen will investigate and, where the service was not supplied, initiate a full refund.
2. After placement begins
Once a project receives sponsored visibility, the consumed portion of the service is ordinarily non-refundable. Displacement by a higher bid, expiry of the board, fewer impressions or enquiries than expected, or failure to generate a booking or sale is not a service failure and does not create a refund right.
3. Refund-eligible cases
We will review duplicate debits, an amount charged incorrectly, a captured payment that our systems never apply, a board cancelled by Outseen, or another failure to provide the paid service. If Outseen ends a placement early without advertiser breach, the refund may reflect the unused service period. Statutory refund rights continue to apply.
4. Non-refundable cases
A refund may be denied where the advertiser supplied false or outdated information, lacked authority, breached these terms, triggered a lawful takedown, manipulated traffic or enquiries, requested a change after service consumption, or simply did not obtain the desired commercial result.
5. Failed and pending payments
A failed or abandoned payment does not create a placement. Bank debits without a successful payment confirmation are normally reversed by the bank or gateway. Contact us if the amount has not returned after the timeframe communicated by your bank.
6. How to request a refund
Email ping.outseen@gmail.com within seven calendar days of the payment or issue. Include the project name, payment/order ID, amount, payment date, contact details used at checkout, reason, and supporting evidence. Do not send complete card details, a CVV, PIN, password, or OTP.
7. Processing time
We aim to decide complete requests within five business days. Approved refunds are sent to the original payment method. After initiation, banks and payment providers generally take 7–10 working days to credit the amount; Outseen cannot control banking delays. We will provide a refund reference when available.
8. Chargebacks
Please contact Outseen first so we can investigate. A bank dispute does not guarantee a refund and may pause the related placement while evidence is reviewed.